Return

You can return your products within 14 days; we do not cover the return shipping costs. Please fill out this form . Take it out and include it with the return shipment.

Please use the following address for returns:

Lasse Krauß ( Hattrix)

Kranzer Straße 3b

14199 Berlin

Germany

Grounds for exclusion or termination
The right of withdrawal does not apply to contracts

- z for the delivery of goods,
that are not prefabricated and for whose production an individual selection or specification by the consumer is decisive or that are clearly tailored to the personal needs of the consumer (e.g. personalized products);
- for the supply of goods that can spoil quickly or whose expiration date would be quickly exceeded;
- for the supply of alcoholic beverages, the price of which was agreed upon at the time of conclusion of the contract, but which can be delivered no earlier than 30 days after conclusion of the contract and whose current value depends on fluctuations in the market over which the entrepreneur has no influence;
- for the delivery of newspapers, magazines or illustrated magazines, with the exception of subscription contracts.

The right of withdrawal expires prematurely in the case of contracts

- for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons if their seal has been removed after delivery;
- for the supply of goods if, after delivery, they have become inseparably mixed with other goods due to their nature;
- for the supply of audio or video recordings or computer software in a sealed package if the seal has been removed after delivery.

Click on " Form " or download it via the link: https://drive.google.com/file/d/1O3rdzKKS1oSZ7rgXbuPdcbHC6GWvFDOE/view?usp=drive_link